Returns & Refunds
Frequently Asked Questions
1. When can I cancel my order?
Answer: You can cancel your order any time before it is handed over to our courier partner. Once the order has been handed over to the courier, the order cannot be cancelled.
2. What if I don't like the taste or quality of a product?
Answer:
We have complete confidence that you will love our products. However, if for any reason you do not like the taste or quality, simply share your honest feedback with us.
Tell us what you did not like — whether it was the taste, quality, ingredients, quantity of an ingredient, or anything else you feel could have been better.
If your claim is genuine, we will provide you with a 100% refund.
Your honest feedback matters to us and helps us improve.
3. What if the product is not fit to eat or use?
Answer:
If a product reaches you in a condition where it is not fit for consumption or use, please do not use or consume it.
Simply share a clear photo or video of the product with us.
If the claim is genuine, we will provide you with a 100% refund.
4. What if I receive the wrong product?
Answer:
If you receive a product different from what you ordered, please contact us.
For example, if you ordered Thepla but received Paratha, and you like the Paratha, you can choose to keep it.
If you still want the Thepla you originally ordered, we will send it to you.
If you are happy to pay for the product you received, the amount can be paid or adjusted accordingly.
If you do not wish to pay for it, you will not be charged anything extra, and we will still send you your originally ordered product.
5. What if an item is missing from my order?
Answer:
If any item is missing from your order, please inform us.
You can either choose a refund for the missing item, or if you still want the product, we will send the missing item to you again without any additional charge.
6. How soon should I inform you about an issue?
Answer:
Please inform us within 24 hours of delivery.
Once you inform us, we will review the case. If a return is required, it should be completed within the next 12 hours.
7. How will I receive my refund?
Answer:
For an approved refund, you can provide your bank account or UPI details along with your order number from the registered email address used while placing the order.
The refund will be transferred to the bank account or UPI details provided by you.
For Cash on Delivery (COD) orders also, refunds will be made through bank transfer or UPI. Cash refunds will not be provided.
8. How long will my refund take?
Answer:
Your refund will be processed within 7 days.
We will always try to process it as quickly as possible, preferably by the next day, but the maximum processing time will be 7 days.
9. Can I return food products?
Answer:
Our food products are 100% non-returnable as a general rule because they are food items.
However, if there is a genuine issue from our side — such as a wrong product, missing item, or a product that is not fit for consumption — we will take responsibility and provide the applicable refund or replacement.
10. What happens if a return is required?
Answer:
If a return is required, we will arrange the process at your address.
If you prefer to return the product yourself, you may also bring it to our store in Panipat.
For a genuine issue, you will not have to bear an additional courier charge.
Our Promise — Hassle-Free Refunds
We have complete confidence in the taste and quality of our products, and we truly hope you love everything you order from Sadhnaa’s Kitchen.
But food is personal. If something does not meet your expectations, please tell us honestly.
There is no unnecessary hassle. Your honest feedback matters to us.
We are a family-run kitchen, and we believe in treating our customers the way we would want our own family to be treated.
The contact numbers provided on our website are the direct numbers of the owners and family members of Sadhnaa’s Kitchen, rather than a call centre or outsourced customer-support team.
So, if you ever face any genuine difficulty with your refund, you can contact us directly and we will personally look into it.
For us, a customer saying that they did not like our food is honest feedback that we can learn from. But a customer saying that their genuine refund was not given is something we take very seriously.
Your trust matters to us. We genuinely stand behind our refund promise and will not let a genuine refund become a reason for you to lose your trust in our family or our kitchen.
Genuine feedback. Genuine responsibility. Hassle-free refund.